AquaTrace® Express

For our customers who require preferential service, we offer AquaTrace® Express. A service where saying premium falls short.

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Preferential Assistance

With AquaTrace® Express, we come to make an assessment the same day (whenever you call before 5 PM). Leak detection is performed in the same session or in less than 24 hours after the assessment.
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Minimal Disruption

If the leak requires a major repair, we can make a temporary repair so that the disruption occurs at a more convenient time. We can also do our work between an extended window of hours (7 AM to 7 PM).
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Complete Availability

We offer total availability 7 days a week, including holidays (except 24/12, 31/12, 01/01). In addition to an exclusive schedule (07:00 — 19:00) for our most premium customers.
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VIP Service

We go out of our way to make your pool ready again in no time. Whatever the issue, we'll make sure to do our work as fast as possible with the utmost care, quality, and professionalism you expect.

Questions? Here are the answers.

Below are our most FAQs about AquaTrace® Express.
Why should I buy AquaTrace® Express?
The decision to purchase AquaTrace® Express (and whether it provides value for you) depends on the urgency you require. With AquaTrace® Express, you're assured of the fastest service. Quality and commitment do not change, what changes is the time in which your pool is back in optimal condition. Remember that with AquaTrace® Express, we can come any day of the week, even on Sundays or non-holidays.
What happens if I don't contract AquaTrace® Express?
If you do not hire this service, the only difference is that we won't provide service on Sundays or holidays and we won't be able to come outside of our working hours (09:00 to 17:00 hrs). It also means that it may take us a little longer to come and do the evaluation, detection, and repair. Everything else, such as our guarantee, commitment, professionalism, or quality of work, is regardless of whether you hire this service or not.
How much does it cost to purchase AquaTrace® Express?
The price for purchasing AquaTrace® Express is 150€, which will be charged together with the detection.
What if I'm not happy with AquaTrace® Express?
If the dissatisfaction is due to our failure to fulfill the promises we make when contracting this service (for example, it takes us more than 24 hours to perform the detection), we will not charge it, or make a discount (if we have fulfilled the vast majority of the promises). The decision not to charge or discount the price of the service is made by AquaTrace. The company reserves the right to decide if the service should be charged in full or not.

Any other questions?

Our team will be happy to help you directly.

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